Direct contact
Talk directly with Nik.
Bring the workflow that is slowing down, breaking at handoffs, or making follow-up unreliable. You do not need a finished brief or a technical specification.
nik@phosphor.caStart with what is happening now.
No technical brief is required. A short account of the pressure point is enough to begin.
The moment it breaks
Describe the event, handoff, or repeated task where work slows down or becomes unreliable.
The people involved
Name who owns the work now and where review, judgement, or an exception needs a person.
The useful change
Explain what should become clearer, faster, or easier to control. It does not need to be expressed as a feature.
Need to make the problem clearer first?
Use the Control Room to map the workflow and prepare an editable Discovery Brief. Sending it is optional.